Your information
Website & callback privacy notice
How Manchester Children’s Therapy handles information when you visit this website or ask us to contact you.
Who to contact
This notice concerns the website and callback enquiries for Manchester Children’s Therapy, Bethany Church Gatley, 100 Church Rd, Gatley, Cheshire, Cheadle SK8 4NQ. For privacy questions or to exercise your rights, email info@manchesterchildrenstherapy.co.uk, call 07715 567769 or write to that address. The practice’s legal controller identity must be confirmed as part of the review described above.
What information this covers
The callback form asks for an adult’s name, email address or phone number, and preferred contact method. Please provide your own contact details only. We do not ask for a child’s name, symptoms, medical history or other clinical information through this form. You can arrange a suitable way to discuss your circumstances directly with the practice.
When you visit or submit an enquiry, hosting and security providers may process technical information such as your IP address, browser and device information, request details and security signals. Email providers also process message routing and delivery information. If you contact us directly by email or phone, we receive the information you choose to share; please avoid sending sensitive information before agreeing an appropriate channel with us.
Why we use information
We use your contact details to answer your enquiry, arrange a conversation and discuss whether our service is suitable. We use technical information to operate the website, prevent spam and abuse, investigate failures and protect the service.
The proposed lawful basis is legitimate interests: responding to a contact request you choose to make, and keeping the website and enquiry service secure. The practice must assess these interests against your rights before adopting this notice. We do not use callback details for marketing, sell them or make decisions about access to therapy through automated processing. Automated security checks may identify suspected spam; you can contact us by phone or email if the form cannot be used.
Providing enquiry details is voluntary. We need a usable contact method to reply; you can phone or email instead of using the form.
Who processes information
Authorised practice staff use enquiry information to respond. Cloudflare provides website hosting through Cloudflare Pages and automated submission protection through Turnstile. When the form is enabled, Resend processes the enquiry to deliver it to the practice’s email inbox. The practice’s mailbox provider also stores and processes the resulting email; that provider must be identified during review.
Read the Cloudflare privacy policy and Resend privacy policy for their handling of information. We may also disclose information where necessary to comply with a legal obligation.
International processing
These providers may process information outside the UK. Before enabling the form, the practice must confirm where information is processed and ensure any restricted transfers have appropriate arrangements, such as an applicable adequacy decision or approved contractual safeguards. Contact us for information about the safeguards that apply to your information; this draft does not confirm that those checks have been completed.
How long information is kept
The proposed retention period for an enquiry that does not lead to therapy is six months after the last contact, after which the practice should delete the enquiry from its active records. This period is subject to practice approval. Provider logs, delivery records, backups and mailbox deletion arrangements must also be confirmed so the practice can explain their retention accurately.
If you decide to begin therapy, the practice will explain how assessment and therapy records are handled in a separate notice before collecting clinical information. This website notice does not set a retention period for clinical records or promise their deletion.
Cookies, security and website features
This rebuild does not add advertising or analytics tools. Hosting and security services, including Turnstile when enabled, may process device signals and use technologies needed to protect the service. The practice must review the deployed service’s actual cookies and storage rather than assume the website is cookie-free.
Access to enquiries should be restricted to people who need it, with appropriate account protection and provider security arrangements. No online communication method can be guaranteed completely secure. Please use the form only for a request to be contacted.
Your rights
Depending on the circumstances and lawful basis, you may ask to access your personal information, correct inaccurate information, have it erased, restrict its use or receive certain information in a portable form. You can object to processing based on legitimate interests. These rights are not absolute: for example, erasure may be limited where information must be retained for a legal reason. Contact the practice using the details above; we may need proportionate information to confirm your identity.
If you have a concern, please contact us so we can try to resolve it. You can also complain to the Information Commissioner’s Office (ICO), the UK data protection regulator.
Changes to this notice
We will update this notice when the website or enquiry arrangements change. The practice review date and any material changes should be recorded here when this draft is approved.